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Shipping & Returns

Upon placing your order, please ensure that your shipping address is correct as we cannot reroute after an order has been dispatched from our studio.
 
Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval
and may be delayed should we experience difficulties in obtaining authorization.
These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.
 
All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. Faoba Joyas is not responsible
for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped
with ‘Signature Required’ please contact INFO@FAOBAJOYAS.COM so that we may make arrangements.
 
Faoba Joyas is also not responsible for any international shipping delays caused by the customs clearance process.
      

Return & Exchange Policy

 We are pleased to accept timely returns of new and unused products within 15 days from the date you received your order. Returns can be refunded as Site
Credit or to the original method of payment, where applicable. Pre-orders placed across multiple cards will be refunded to the same cards used,
regardless of the cards being removed from the site, cards expiring, or updating card information.​
Please make sure your items are returned new, unused and with all designer tags still attached. Returns that do not meet our policy will not be accepted
and will be sent back to you.
For your security, please return your item with an insured courier. Faoba joyas is not responsible for items damaged or lost in
transit upon the receipt of the item. 
If your order did not include the proper packaging please email INFO@FAOBAJOYAS.COM.Any returned products which are damaged,
do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the
items are returned and inspected by FAOBA JOYAS. Discounted products are final sale and cannot be returned or exchanged.

Order Acceptance and Cancellation

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our
offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit
card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is
canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Orders 
placed using Site Credit will be available immediately to use once the order is canceled. Promotions will be refunded and reactivated in your account, as long
as the promotion has yet to expire.

Warranty

Our products have a 30-day warranty from the time of purchase and only for manufacturing defects that for various reasons were not detected in our visual
inspection at the time of shipping. To this effect, you must notify us within 5 days after receiving your product. If it is a manufacturing defect and cannot be
repaired, we'll replace it with a new one. If the model is no longer available, you can replace it for any other piece of the same value or higher, paying the
difference.   
Gold-plated products can fade with use. Color fading does not have warranty after 30 days of purchase. 
Upon receipt of your package, we will email you with the approximate repair time

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